India Shelter Finance Corporation Ltd operates as a retail housing finance company with a distribution network spanning 183 branches across Rajasthan, Maharashtra, Madhya Pradesh, Karnataka, and Gujarat, supported by a scalable technology infrastructure. Covering states that encompass nearly 94% of India's affordable housing finance market, the company employs technology and analytics extensively across its operations and customer lifecycle, from onboarding to customer service.
The company has introduced paperless customer acquisition and onboarding processes, leveraging mobile solutions at various stages of lending. The iSales application streamlines customer acquisition, while the IndiaShelter iCredit application facilitates underwriting. Furthermore, the IndiaShelter iServe application addresses customer concerns and queries online. Additionally, the company has implemented an integrated customer relationship management and loan management system on a cloud-based platform, offering real-time information access for customers.
India Shelter Finance Corporation Ltd has optimized its lending operations, focusing on customer acquisition, underwriting, collateral valuation, legal assessment, and collections. This approach enhances productivity, reduces turnaround times, and minimizes transaction costs while maintaining customer relationships. The company's underwriting processes are tailored to evaluate the creditworthiness of low and middle-income segments through data-centric and iterative methods.
In 2009, the company was acquired by an individual promoter, followed by the commencement of operations in 2010 with the opening of the first branch in Rajasthan. Subsequent expansions included the establishment of the first branch in Southern India in Karnataka State in 2016. By 2023, the Asset Under Management (AUM) surpassed Rs 4,359.4 Crores. Currently, the company plans to issue Equity Shares amounting to Rs 1800 Crores, comprising Rs 1000 Crores through Fresh Issue and Rs 800 Crores through Offer for Sale.