Firstsource Solutions Limited is a global provider of business process management services. With operations in the United Kingdom, the United States, Asia, and other international locations, the company offers a wide range of services throughout the customer lifecycle. These services include customer acquisition, account servicing, collection and retentions, complaints handling and resolution, mortgage processing and invoice financing, as well as compliance and risk management.
Additionally, Firstsource Solutions Limited specializes in lead management, sales conversion, and onboarding. The company also provides analytics and business intelligence solutions, digital collections, dispute management, factoring and discounting services, default management, and fraud management. Furthermore, Firstsource Solutions Limited offers comprehensive mortgage solutions, covering the entire mortgage value chain from origination to servicing and collections.
In the realm of digitally enabled customer engagement, the company provides services such as eligibility and enrollment services, debt collections, digital mailroom operations, claims adjudication and adjustments, receivables management, and telehealth tech support. These solutions are designed to enhance customer experience and streamline operations.
Firstsource Solutions Limited also offers customer experience management and digitally enabled contact center solutions. These include tier 1 and tier 2 customer support, self-service and contact avoidance options, complaints handling and remediation, inbound and outbound sales, retention and loyalty programs, customer insights and analytics, revenue generation, meter 2 cash operations, self-service and digital deflection, customer insights and automation, and debt management.
The company serves various industries, including banking and financial services, healthcare, telecom and media, insurance, mortgage, and utilities. It was originally known as ICICI Onesource Limited and underwent a name change to Firstsource Solutions Limited in November 2006. Firstsource Solutions Limited was established in 2001 and is headquartered in Mumbai, India. It operates as a subsidiary of RPSG Ventures Limited.
Additionally, Firstsource Solutions Limited specializes in lead management, sales conversion, and onboarding. The company also provides analytics and business intelligence solutions, digital collections, dispute management, factoring and discounting services, default management, and fraud management. Furthermore, Firstsource Solutions Limited offers comprehensive mortgage solutions, covering the entire mortgage value chain from origination to servicing and collections.
In the realm of digitally enabled customer engagement, the company provides services such as eligibility and enrollment services, debt collections, digital mailroom operations, claims adjudication and adjustments, receivables management, and telehealth tech support. These solutions are designed to enhance customer experience and streamline operations.
Firstsource Solutions Limited also offers customer experience management and digitally enabled contact center solutions. These include tier 1 and tier 2 customer support, self-service and contact avoidance options, complaints handling and remediation, inbound and outbound sales, retention and loyalty programs, customer insights and analytics, revenue generation, meter 2 cash operations, self-service and digital deflection, customer insights and automation, and debt management.
The company serves various industries, including banking and financial services, healthcare, telecom and media, insurance, mortgage, and utilities. It was originally known as ICICI Onesource Limited and underwent a name change to Firstsource Solutions Limited in November 2006. Firstsource Solutions Limited was established in 2001 and is headquartered in Mumbai, India. It operates as a subsidiary of RPSG Ventures Limited.
